第一個案例就是公司最近的業績下降問題。用Mind map做了基本的問題整理與推理。 發現放到無名上之後會變得太小...@#$%...
後來想說乾脆用打的。藍色字的部份對應到圖上藍底的部份，是整理出來公司的問題所在，或是該要改進的方向。
1. Clients can't afford price
§ High price
§ High project cost
§ Project spending
§ Time cost
§ Review time cost system. Hourly rate should be different for every week.
§ How many people fill time sheet according to real situation?
§ Expenses
§ Any unnecessary spending?
§ Fix costs
§ Overhead
§ Anything can be saved?
§ Find out substitution for everything and check if can save cost.
§ Non-pjt related dept. costs
§ Set cost saving target
§ Certain profit
§ Profit target setting is reasonable?
§ Bad environment
2. Not value for money
§ Indifferent analysis
§ RE
§ Hard to find reference material
§ Build better & easy-to-use knowledge sharing database
§ Analysis & pjt management rookie
§ Bad apprentice system
§ Sr. people are too busy to coach
§ Should classify clients. Not make sr. People spend time on small pjts alone (wasting time and cost). Assign freshman to work with them on simple pjts to show freshman how to deal with clients, manage pjts, and analyze.
§ No Sr. people
§ High turnover rate
§ How to retain people?
§ Why people leave?
§ FIND OUT THE REAL REASON!!!
§ Short experience
§ High turnover rate
§ How to retain people?
§ Recruited wrong person
§ How to refine recruiting?
§ Director
§ How much involvement in each pjt?
§ How many inputs to final conclusion or analysis methods
§ What expertise contributed?
3. Not close to clients
§ Should we adopt TNS way? (might be minor issue)
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